PR News 1 minute read
Galvanise PR, an Integrated communications firm specialising in communicating the business of technology has bagged the India PR mandate for AI customer engagement firm Verint for the year 2018-19.
Commenting on the third anniversary of the partnership Shalini Singh, CEO and founder, Galvanise PR said,” Winning Verint back for the third year in a row comes as a huge motivation to the team. Verint’s leadership in customer engagement has been a huge learning for us to walk the extra mile and proactively think and fulfil the untapped spheres of communication. We thank team Verint for all their support to help us deliver more. ”
Remarking on the extended partnership, Anil Chawla, MD Verint said, “In the next 12 months, we will be going full throttle with our customer success stories, together with our efforts to continue the modernisation of India’s contact centre industry through the provision of advanced tools such as speech and text analytics and workforce engagement.”
On retaining Galvanise PR for 2018-19 Martyn Riddle, marketing director, Asia Pacific and Japan Verint commented “We are highly appreciative of team Galvanise’s efforts to innovate solutions and PR strategies to bring forward Verint as a thought leader in customer engagement. For over two decades Verint has been the changemaker for India’s contact centre industry and we look forward to asserting our strengths through relevant story narratives.”