Internal communications and change management expert Aniisu K Verghese Ph.D. has published a new book titled "Inclusive Internal Communications" that delves into the concept of inclusion from the perspective of staff as partners in communications and how it can help organizations achieve their goals.
The book offer tips, and tricks for internal communicators, as well as for students, prospective communicators, and academicians who are interested in the evolving function of internal communications.
The book focuses on an inclusive framework, which emphasizes the importance of involving staff, partnering with employees, and crowdsourcing solutions for communication and business effectiveness.
The book covers topics such as involving all staff, nurturing partnerships, co-creating solutions, leveraging employee insights, using inclusive language and actions, sharing stories of employee contributions, inviting ideas and feedback, valuing employee talent, and evaluating and evolving with employee input.
Verghese emphasizes the importance of internal communicators letting go of control and providing autonomy and choice to staff to create a culture where staff feel empowered to share their ideas and feedback, and where communication is seen as a two-way dialogue rather than a one-way information flow.
"How organizations approach internal communications needs a rethink. I believe our current internal communication approach is flawed."
"We don’t listen to staff enough. We don’t invite their views and involve them in planning and testing communications. We don’t trust them to partner on everyday and organization-wide decision-making. We continue to treat staff as an audience, rather than a partner in the process and success of communication at the workplace and beyond. With the guidance and insights provided in this book, internal communicators can continue to scale their impact and reclaim their position of authority in a world that thrives on chaos," says Verghese.
Aniisu K Verghese PhD is an award-winning change and internal communications leader, author, speaker, personal branding expert and research scholar with over 22 years of experience.