Last month, I found myself turning to Claude.ai to check the tone of a stern email I was writing. My prompt was, "Am I overreacting? Is this email too blunt?" Spoiler alert, it was.
Claude then gave me a revised version, followed up by one more edit via ChatGPT. In a matter of minutes I had a more productive, effective version of what I wanted to say.
Many PR professionals , specially Gen Z, in India are doing the same thing. Turning to AI tools for checking their emotions, venting and taking a pause before dashing of an angry email.
Bandita Barman, account director at Madchatter Brand Solutions confesses, "I use AI to rephrase my frustrations politely and it's been very helpful in toning my language down."
Is Gen Z increasingly turning to AI for solving personal challenges?
Saloni Singh, head of media relations, CommsCredible agrees saying, "There’s a subtle but important behavioural shift underway with Gen Z. They’re increasingly defaulting to AI tools like ChatGPT for recommendations, problem-solving, career advice and even moments of personal reflection, instead of turning to their immediate social circles. For a generation that has grown up in an always-on digital environment, the appeal is clear: responses are instant, personalised, and free of judgment."
Singh warns, "However, this shift also raises deeper questions about the quality of human connection.
When algorithms become the first point of interaction, there is a risk that spontaneous conversations, emotional nuance, and peer bonding could take a back seat - potentially contributing to a quieter sense of isolation.
That said, it would be simplistic to view this as purely negative. In many cases, AI is acting as a bridge rather than a barrier - helping young individuals organise their thoughts, seek clarity, and build confidence before engaging in real-world dialogue.
From a societal lens, the challenge and opportunity lie in ensuring that as digital reliance grows, it continues to complement not erode - the human need for connection, empathy, and shared experience."
AI is filling the gap for guidance on demand
Durgesh Kr. Tripathi, lead, corporate communications, Signature Global & curator says, "Young professionals, in particular, are using AI to sense-check tone before sending sensitive communication, reframe emotional reactions into more constructive responses, and build confidence ahead of high-stakes interactions.
In many ways, AI is filling a long-standing gap in modern workplaces by offering immediate, unbiased, and judgment-free guidance that is available on demand. For communication professionals, this evolution is especially significant.
Ours is a function built on nuance, perception, and timing.The ability to pause, reflect, and respond with clarity often defines outcomes, and AI is increasingly becoming that pause. It is enabling professionals to be less reactive and more intentional in how they communicate."
AI helps me separate emotion from action
Pratishtha Kaura, AVP, Edelman India, shares, " I do use AI as a thought partner at work — sometimes as an advisor, sometimes as a sounding board. It is an always-available tool when I am dealing with a work dilemma, thinking through a conflict, or simply trying to separate emotion from action. But I also think the real trick lies in how we use it.
AI can be useful, but it can also reflect your framing back to you. So if you go to it only looking for validation, chances are you will get a more polished version of what you already believe.
A real friend, mentor or colleague will not just listen. They will also tell you when you are overreacting, overthinking, or missing the bigger picture. They hold up the mirror. AI can help with some of that, too, especially if you ask better questions and use it consciously. But for me, it works best as a first layer of reflection, not the final voice of reason. That balance is important."
AI is a neutral, consequence free place to vent
Falguni Khemka, co-founder & COO @ deQollab, says, "Honestly, these days, ChatGPT has become my go-to workplace sounding board.
I use it very actively across different kinds of work situations:
• Conflict navigation: When I’m unsure whether to escalate something or how to respond to a difficult client/stakeholder, I use it to sense-check my tone and structure. It helps me communicate clearly without sounding defensive or rude, especially in high-stakes conversations.
• Post-meeting processing: After intense or confusing meetings, I often share the context and ask, “Was this the right way to handle it?” or “What could I have done better?” The objective breakdown really helps me step out of my own head and approach things more rationally.
• Emotional regulation at work: On overwhelming days, it genuinely acts like a neutral space to vent. Unlike talking to people at work, there’s no bias or consequence, just clarity, which helps me reset and show up better.
What makes it especially valuable is the combination of instant availability + non-judgmental feedback + structured thinking, something that’s hard to find consistently in a workplace setting."
Varsha Jha AVP-ABIS Foods and Proteins Private Limited feels, " AI has definitely become a useful sounding board in our line of work it helps organise thoughts, look at situations more objectively, and prepare for difficult conversations. But at the same time, our field runs heavily on judgment, context, and trust.
If you start relying on AI too much, you risk losing that instinct and personal nuance that really drives stakeholder relationships."
"I find myself relying on AI to sense-check decisions whether something truly needs escalation, where to invest time, or how to approach sensitive situations. It helps me step back, process interactions more objectively, and prepare better before and after meetings. In many ways, it acts like my ‘workplace therapist’ offering clarity, saving time, and enabling more thoughtful, balanced decision-making in a fast-paced environment", shares Sakshi Mathur, account manager, Media Mantra.
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