PR Insight 6 minute read
2015 will be remembered as the year of the loudmouth. From General VK Singh to Donald Trump, to various members of the BJP-Sangh Parivar and an global auto companies caught cheating on their emission standards to chest thumping interviews by e-comm companies during Diwali! What were they thinking! Is there a strategic method in the tactical madness?
We ask who has the worst PR this year.
The BJP, naturally!
BJP’s bad PR hit parade
- Modi accuses Kumar of faulty DNA, Bihar responds with hair and nail clip samples!
- General VK Singh calls journalists ’presstitutes’ likens outcry over the burning of Dalit children to throwing stones at dogs.
- The Dadri lynching leads to returning of national awards by writers, artists and film makers protesting the climate of intolerance. The first ever such major protest in India since Tagore returned his Noble prize for literature to protest British rule.
- Cow slaughter ban.
- Union Minister for culture, Mahesh Sharma terms Dadri lynching an "accident".
Hands down, the BJP had the worst PR this year. In 2014, the BJP were the PR masters, with Narendra Modi the giant who could do no wrong. In 2015, an over confident BJP got their vote bank calculations badly wrong in the key state of Bihar. Loose talk by both the PM and the Sangh Parivar only made matters worse.
Nikhil Garth D’Rozario, co-founder, Integrated Brand Solutions, who handles PR for mainstream politicians says, “Two specific incidents during the course of the campaign came off as blatant self goals by the BJP and associates. The entire raking up of the DNA issue completely backfired on the BJP.”
During a rally, Modi attacked Nitish Kumar with the infamous comment saying that there was something wrong in Kumar’s DNA as he changed sides so often. Kumar was quick to seize the issue, making it a Bihar prestige issue. Lakhs sent their hair and nail clippings to the Prime Minister’s office catching the 'Chai pe Charcha’ hero on the back foot:
D’ Rosario also adds that, “The Mohan Bhagwat reservation comment – though may have had its' merit from the RSS logic point of view, its timing right at the time when things were looking evenly poised, in spite of the Bihari Vs Bahari success, was probably the worst. This was the single most decisive nail in the BJP campaign coffin according to me.”
To make it worse, a morphed picture of Modi and the Chennai floods forced a rare apology from that outdated institution, the grand old 'Press Information Bureau'. The statement was a masterly mix of babu talk, euphemism and clumsy spin.
General VK Singh
Unlike most army chiefs, General VK Singh was both seen and heard. In his post retirement avatar, he doesn’t seem to have learnt the art of diplomacy, not that he seems to care to either. Kunal Kishore Sinha, founder director, Value 360 Communications, say that you cannot call the press, your biggest public audience, ‘presstitutes’. Sinha feels that Singh being from the army says what he thinks, but requires a complete restructuring of his thought process as a politician.
The Ecommerce companies
Big money and chest thumping talk seem to go together. Diwali, saw Flipkart, Snapdeal and Amazon make massive ad spends for a big sales push. This was also accompanied with war talk between Snapdeal and Flipkart about who is leading the ecommerce category. Sinha believes that declaring sales targets and other numbers before they are achieved could come back and haunt companies in a certain category. Come result time in March, reporters will be looking out for how these claims play out.
Source : The Economic Times
Many would argue though that the statements are aimed at their investors and serve a purpose to showcase their intent. Snapdeal raised 500 million dollars in August, 2015 in the latest finding round which pushed its' valuation close to 5 billion dollars.
Donald Trump and the US presidential race
The race to become US President has been marked by a slew of republican candidates, the most vivid of whom is 'The Donald'. Campaigning with a mix that appeals to the traditionalist and caters to growing fear of immigrants, Trump has done better than expected.
Will Trump be fired or hired by voters?
- Threats to throw every non-white out of ‘his’ country
- Says ban Muslims from the US
- Making fun of disabled journalists
- Autographing a woman’s bosom
Shoebahmed Shaik, director - south operations, Ideosphere Consulting believes Trump has been terrible for the image of the US as a whole. Shaik says he hopes that,” The American public comes together and make a united statement in their denouncement of his candidacy and prove to the world that their sensibilities and intellect are in the right place. A crushing defeat followed by a banishment from the political scene might be the perfect antidote. Mr. Trump, I hope you’re fired!”
Sadly, the Donald has done better than expected, prompting the Huff Post to no longer file his campaign stories under entertainment.
The ugly customer
The Indian customer today has become the biggest source of bad PR for customer facing companies. If you are a food company or in the auto or hospitality business, you have every reason to be very afraid of the Indian customer who takes to social media and pulls you down in a jiffy. Companies say privately that sometimes this can go into the realm of online blackmail, sites like Zomato are full of angry and vocal customers. Of course, few take it as far as the infamous KFC rat issue in the US( pictured right)
The infamous ‘rat’ turned out to be good old chicken.
Apart from aggressive customers, companies are also accountable for their brand ambassadors and vice versa. The Maggi incident saw brand ambassadors being called out for endorsing the product and Aamir Khan’s comments on feeling safe in India dragged Snapdeal and other companies into the wake.
Special mention –Volkswagen
What Volkswagen has done is beyond bad PR really, as it lied and got caught. The US sub prime crisis and Enron has clearly not ended such blatant corporate cheating.
That’s it for 2015, hopefully between now and the New Year there will be no more PR fails. Onto the PR falls for 2016!